Professional Skill Certificate Programs
Receive essential skills to further personal professional development in Business, Human Resources, Law, and Sales. All Skill Programs are online and self paced. For live trainings or groups of 5+, fill out this Group Training Form. See ADRA's offerings for Corporate Trainings here.
Business Administration
Business & Proposal Writing
Self Paced Online, 21.4 Clock Hours, 6 months access
Business Writing Methods: 5.9 Hours
Collaborative Business Writing: 5.2 Hours
Proposal Writing: 5.0 Hours
Contract Management: 5.3 Hours
Description:
“Business and Proposal Writing” equips students with the skills and techniques necessary to accurately prepare, outline, write, collaborate, and manage contract proposals and business reports. Through the 4 key modules, students will be provided with workshops, examples, and resources to identify the common issues and problems surrounding business and proposal writing. Upon completion of the course students will be awarded a Certificate of Completion and skills necessary to distinguish themselves from competitors for higher proficiency in Business Writing.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Structure and format of agendas, email, business letters, proposals, and reports;
2. Comprehensive Understanding of Request for Proposals (RFP), Projections, Executive Summaries, Writing, Grammar, Proofreading, Business Cases, Ethical Contract Management, and Contract Elements;
3. Understand the different types of proposals;
4. Knowledge of Publishing Guidelines for Business Writing;
5. Collaboration Skills and Techniques;
6. Knowledge of Methods to Handling Conflict in Writing;
7. Knowledge and Proficiency in Negotiation;
8. Perform Needs Analysis
Minimum Requirements: Students must be at least 18 years old and have a high school
diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Business Management
Self Paced Online, 37.2 Clock Hours, 6 Months Access
Contract Management: 5.0 Hours
The Cloud and Business: 5.0 Hours
Business Acumen: 5.1 Hours
Succession Planning: 6.9 Hours
Supply Chain Management: 6.4 Hours
Organizational Leadership: 8.8 Hours
Description:
Business Management is essential for any successful organization. Throughout this program, students will be provided the opportunity to grow and learn effective management tools and strategies to delegate and develop their team, plan for the future, communicate and understand the systems of inventory management and procurement, and develop the best practices for managing their teams performance and information through the cloud.
3. Manage devices and software for effective business use and monitoring;
4. Practice and understand management acumen;
5. Find key financial levers;
6. Develop and properly execute a succession plan;
7. Define and use SWOPT analysis;
8. Understanding the strategic, tactical, and operational levels of supply chain management;
9. Comprehend the product, information, and financial flow of data warehouses and supply chain;
10. Effectively study supply chain groups and define terms relevant to supply chain management including procurement, materials, forecasting, inventory and more;
11. Comprehensive knowledge of leadership theories including Trait Theory and Great Man
Theory;
12. Explain and demonstrate effective leadership through directing, coaching, participating, and delegating;
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Business Protocol
Self Paced Online, 24.3 Clock Hours, 6 Months Access
Business Ethics: 6.2 Hours
Business Etiquette: 6.5 Hours
Entrepreneurship: 5.8 Hours
Public Speaking: 5.8 Hours
Description:
Business Protocol provides the necessary skills and techniques to navigate various business settings with the knowledge of how business starts with entrepreneurship. Students will effectively participate and be prepared to develop a business that is ethical and successful for growth due to effective communication and networking skills.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define, understand, and implement strategies for business ethics;
2. Recognize business and social responsibility;
3. Identify both ethical and unethical behavior;
4. Understand and implement the guidelines for making effective introductions;
5. Understand and utilize business cards properly;
6. Comprehend and apply the four levels of conversation;
7. Understand mannerisms at professional table settings and business dinners;
8. Understand the difference between a formal and informal correspondence;
9. Dress code within different business spaces;
10. International Etiquette;
11. Develop a business plan;
12. Understand the essential steps for running a successful business;
13. Public Speaking and Presentation skills.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Office Administrator
Self Paced Online, 24 Clock Hours, 6 Months Access
Executive and Personal Assistant Skills: 5.8 Hours
Archives and Records Management: 6.0 Hours
Office Bookkeeping: 6.4 Hours
Meeting Management: 5.8 Hours
Description:
This course will adequately prepare students to become an effective Office Administrator with skills and knowledge of workplace support needs, bookkeeping overviews, time management and organization, records management, and meeting preparedness and management. This course is
designed to fully equip students with the resources and skills necessary to be hired as an Office Administrator for various office types.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Manage time and be organized
2. Complete special tasks
3. Improve verbal communication and increase awareness of nonverbal communication
4. Understand the needs of management and workflow and be flexible to their styles and
various needs
5. Manage meetings effectively
6. Act as a gatekeeper
7. Create a meeting agenda
8. Define and analyze records and archives
9. Maintain and convert records
10. Understand basic accounting terminology
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
►The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Risk Management
Self Paced Online, 18.9 Clock Hours, 6 Months Access
Workplace Safety: 8.1 Hours
Universal Safety Practices: 4.5 Hours
Risk Assessment: 6.2 Hours
Description:
Learn essential Risk Management skills and communication techniques to adequately assess your workplace for mitigation, safety effectiveness, and training for a safe workplace. This course is designed to provide students with the tools they need to properly define, assess, and analyze their workplace for risks and updated safety measures. Proficiency in Risk Management is integral to the health and longevity of organizations. Equipped with the resources and skills from this course students will be effective risk management professionals ready to implement safety plans and risk assessments at their location.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define workplace safety
2. Understand the legal responsibilities associated with a safe work environment
3. Create and implement safety plan and develop training procedures
4. Identify hazards and risks
5. Perform Risk Assessments
6. Establish a safety program and communicate safety policies effectively
7. Update Control Measures
8. Grasp Fundamentals of Accident Reports
9. Identify risk management techniques
10. Outline disaster recovery strategies and plans
11. Communicate to organizations the safety needs and risks effectively
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Human Resources
Talent Planning and Acquisition
Self Paced Online, 8 Clock Hours, 0.8 IACET CEUs, 3 Months Access
Description:
Designed for HR associates preparing for the PHR/SPHR/SHRM-CP/SCP Certification Exams,
this course is just one subject domain to effectively prepare students for future exams as well as demonstrate their skill and knowledge base within the subject domain. Talent Planning and Acquisition covers one of the five areas tested on the PHR/SPHR certification exams. A “Subject Area” Certificate of Completion is issued upon successful completion. Utilize this course for exam preparation, as well as accentuate your ability to master this domain for personal professional development.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand and Implement training development systems
2. Properly Assess the training needs
3. Understand and define the theories of learning
4. Develop training methods and objectives
5. Effectively research methods of evaluation
6. Develop Talent Management Programs including OSHA, Sexual Harassment, and Employee Development
7. Implement Performance Management evaluations and procedures
8. Understand change management within your organization
9. Define and understand organizational development interventions including group, interpersonal, and organization interventions
10. Effectively measure employee retention strategies and turnover
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Business Management
Self Paced Online, 8 Clock Hours, 0.8 IACET CEUs, 3 Months Access
Description:
Designed for HR associates preparing for the PHR/SPHR/SHRM-CP/SCP Certification Exams,
this course is just one subject domain to effectively prepare students for future exams as well as demonstrate their skill and knowledge base within the subject domain. Business Management covers one of the five areas tested on the PHR/SPHR certification exams. A “Subject Area”
Certificate of Completion is issued upon successful completion. Utilize this course for exam preparation, as well as accentuate your ability to master this domain for personal professional development.
Students will receive a Certificate of Completion upon completion of the program at no
additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand and effectively implement Corporate Governance policies, functions, and knowledge within the organization
2. Properly analyze Organizations environment
3. Properly conduct HR budgeting process
4. Understand and define Key Performance Indicators (KPI)
5. Write a Business Plan
6. Understand Human Resources Technology including HRIS
7. Properly develop and design functional organizational structures
8. Understand and define leadership theories
9. Perform HR Research and Analysis through both quantitative and qualitative methods
10. Effectively display data
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST MondayFriday.
Learning and Development
Self Paced Online, 8 Clock Hours, 0.8 IACET CEUs, 3 Months Access
Description:
Designed for HR associates preparing for the PHR/SPHR/SHRM-CP/SCP Certification Exams, this course is just one subject domain to effectively prepare students for future exams as well as demonstrate their skill and knowledge base within the subject domain. Learning and Development covers one of the five areas tested on the PHR/SPHR certification exams. A “Subject Area” Certificate of Completion is issued upon successful completion. Utilize this course for exam preparation, as well as accentuate your ability to master this domain for personal professional development.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Apply and define systems model of training within your organization
2. Understand and define the theories and principles of learning
3. Develop training objectives
4. Compare training techniques and evaluate the needs of organization
5. Prepare and implement Orientation and onboarding for new talent
6. Understand the legal constraints on performance appraisal
7. Define theories of change management
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Total Reward
Self Paced Online, 8 Clock Hours, 0.8 IACET CEUs, 3 Months Access
Description:
Designed for HR associates preparing for the PHR/SPHR/SHRM-CP/SCP Certification Exams, this course is just one subject domain to effectively prepare students for future exams as well as demonstrate their skill and knowledge base within the subject domain. Total Reward covers one of the five areas tested on the PHR/SPHR certification exams. A “Subject Area” Certificate of Completion is issued upon successful completion. Utilize this course for exam preparation, as well as accentuate your ability to master this domain for personal professional development.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define the Strategic Objectives of Compensation
2. Establish the Wage Level Decisions
3. Understand and apply Compensation Survey Data
4. Evaluate and Understand Job Evaluation Methods
5. Establishing Administrative Controls
6. Understand Money and Motivation Theories and Compensation Systems
7. Define, Understand, and Apply Compensation Laws and Regulations
8. Define, Understand, and Apply Employee Benefit Programs
9. Managing Employee Benefit Programs
10. Define, Understand, and Apply Benefits Laws and Regulations including COBRA, IRS regulations, FASB Regulations, PPACA, HIPAA, ERISA, and More
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Employment and Labor Relations
Self Paced Online, 8 Clock Hours, 0.8 IACET CEUs, 3 Months Access
Description:
Designed for HR associates preparing for the PHR/SPHR/SHRM-CP/SCP Certification Exams, this course is just one subject domain to effectively prepare students for future exams as well as demonstrate their skill and knowledge base within the subject domain. Total Reward covers one of the five areas tested on the PHR/SPHR certification exams. A “Subject Area” Certificate of Completion is issued upon successful completion. Utilize this course for exam preparation, as well as accentuate your ability to master this domain for personal professional development. Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define the Strategic Objectives of Compensation
2. Establish the Wage Level Decisions
3. Understand and apply Compensation Survey Data
4. Evaluate and Understand Job Evaluation Methods
5. Establishing Administrative Controls
6. Understand Money and Motivation Theories and Compensation Systems
7. Define, Understand, and Apply Compensation Laws and Regulations
8. Define, Understand, and Apply Employee Benefit Programs
9. Managing Employee Benefit Programs
10. Define, Understand, and Apply Benefits Laws and Regulations including COBRA, IRS regulations, FASB Regulations, PPACA, HIPAA, ERISA, and More
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Marketing
Social Media Marketing
Self Paced Online, 17.1 Clock Hours, 6 Months Access
Internet Marketing: 6.0 Hours
Marketing Basics: 6.1 Hours
Social Media Marketing: 5.0 Hours
Description:
Social Media Marketing is essential for business and sales. This course will breakdown the basics of marketing online and throughout the major social media apps for best techniques, strategies, and goals for each campaign and followings. Utilize this course to become proficient in Social Media Marketing.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Know how to conduct market research
2. Develop workable internet marketing campaign
3. Recognize target markets
4. Understand and define your brand
5. Grasp SEO and website characteristics
6. Find and Capture leads
7. Understand the different applications of marketing styles
8. Learn effective communication with customers
9. Set goals and strategies
10. Understand social media platforms
11. Identify your audience
12. Monitor and measure performance
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Marketing Management
Self Paced Instructor Guided, 40 Clock Hours, 4 CEU, 6 month access
Description:
This course in Marketing Management is designed to provide a comprehensive understanding of key marketing concepts, strategies, and tools essential for driving business growth. Aimed at beginners and intermediate learners, the course will explore the principles of market research, consumer behavior, branding, and digital marketing to equip students with practical skills for real-world marketing challenges.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand the fundamentals of marketing management and its role in business.
2. Learn how to identify and analyze target markets and consumer segments.
3. Develop strategic marketing plans and effective campaigns.
4. Gain insights into digital marketing tools, including social media, SEO, and email marketing.
5. Understand branding, positioning, and how to differentiate products or services.
6. Evaluate and measure the success of marketing initiatives through data analytics.
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Textbook: “Marketing Management, 6th Ed” by Dawn Iacobucci 978-0-3576-3508-7
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Open Enrollment, no minimum class size. Contact ADRA for Group Rates of 5+
Technology Software
Microsoft Office 365 Expert
Self Paced, Online Instructor Guided, 80 Clock Hours, 8.0 IACET CEU, 6 month access
Description:
This specialist certificate program is designed to teach students the ways of navigating all office 365 products throughout the advancements and future updates, regardless of the specific version you or your workplace may have. This program integrates all features of Office 365 with accessible
modules to practice and become a master in Excel, Word, Outlook, Windows, PowerPoint, Access, Publisher, and MacOS. Providing technology resources and specific Microsoft examination prep, this course will fully integrate the student into all aspects of Office 365 with comprehensive
materials to study, gain skills, and be prepared for future testing, certifications, and job requirements
Students will receive a Certificate of Completion with IACET CEUs upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Be fully prepared and equipped with the techniques required to pass the MS-100 (Word) Exam
2. Be fully prepared and equipped with the techniques required to pass the MS-200 (Excel) Exam
3. Be fully prepared and equipped with the techniques required to pass the MS-300 (PowerPoint) Exam
4. Be fully prepared and equipped with the techniques required to pass the MS-400 (Outlook) Exam
5. Be fully prepared and equipped with the techniques required to pass the MS-500 (Access) Exam
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Textbook: The Shelly Cashman Series Collection, Microsoft 365 & Office 2021, by Sandra Cable, Steven M. Freund, Ellen Monk, Susan Sebok, Joy L. Starks, Misty E. Vermaat, 1st Edition 978-0-357-67666-0
Instructor: Vince Borrelli
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, no minimum class size. Contact ADRA for Group Rates of 5+
Google Workspace
Self Paced Instructor Guided, 10.4 Clock Hour, 90 days access
Description:
This self-paced virtual course is your gateway to mastering Google Workspace, the ultimate suite of tools for efficient communication, collaboration, and productivity. Designed for beginners and those looking to optimize their workflows, this course offers step-by-step instruction on utilizing
Gmail, Drive, Docs, Sheets, Slides, and Meet to their fullest potential. With this course you will learn file management through google drive, optimize email Gmail communications, increase productivity in google docs, master data with sheets, and engage in seamless virtual meetings on Google Meet.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Create, manage and share files and folders
2. Personalize and manage a Gmail account
3. Schedule and launch a Google Meet
4. Set up, edit, and collaborate on documents online
5. Understand the essential features and capabilities of Google Sheets
6. Understand Google Slides and the various design techniques
7. Organize, Locate, and collaborate on files through Google Drive
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Sales
Call Center Associate
Self Paced Online, 16.2 Clock Hours, 6 Months Access
Call Center Sales Training: 6.3 Hours
Contact Center Communication Training: 4.7 Hours
Communications with Difficult Clients: 5.2 Hours
Description:
Throughout these courses, students will be provided with essential sales techniques, communication strategies, and effective skills to work within a center for high output of sales and customer service. A call center associate is equipped with tools for dealing with difficult customers,
maintaining goals and strategies for sales and maintaining skills to work with people in person and virtually.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand and implement peer training;
2. Develop the skills and knowledge necessary to perform professionally within the call center and with customers;
3. How to build rapport;
4. Effective communication skills to communicate with difficult customers;
5. Identify the different types of buying motivations;
6. Create and implement SMART Goals;
7. Understand and utilize effective phone etiquette;
8. Develop and implement listening strategies;
9. Managing stress in a virtual setting;
10. Develop conflict resolution strategies for customer service
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Communications
Professional Commuicator
Self Paced Online, 22.3 Clock Hours, 6 Months Access
Communication Strategies: 5.8 Hours
Facilitation Skills: 4.8 Hours
Negotiation Skills: 5.9 Hours
Public Speaking: 5.75 Hours
Description:
Professional Communicator Course is designed to provide the necessary communication and facilitation skills for effective communication across many different people and settings. Effective methods and strategies are taught in depth to provide essential background and resources for
implementing communication and facilitation techniques.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Public Speaking and Presentation skills;
2. Develop non-verbal and para-verbal communication skills;
3. Utilize the STAR method of communication;
4. Be an active listener;
5. Utilize appreciative inquiry;
6. Establish common ground within diverse situations and people;
7. Facilitate Group Discussion;
8. Define and understand the states of Tuckman and Jensen’s Stages of Group Development;
9. Preparing guidelines for work dysfunctions, disruptions, and difficult people;
10. Define and implement interventions;
11. Understand and apply Negotiation Concepts;
12. Negotiate on behalf of someone else;
13. Apply Strategies for identifying mutual gain
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Crisis Intervention and Management
Self Paced Instructor Guided, 40 Clock Hours, 4.0 IACET CEU, 6 months
Description:
The purpose is to provide students a well-rounded view of theories and strategies that can be used in crisis counseling
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Develop collaborative client relationships that promote crisis care in multiple environments.
2. Define and understand the field of crisis counseling in historical, modern, and multicultural societies.
3. Understand the concepts of crisis intervention, advocacy, and triage as applied in overall crisis care.
4. Conduct effective and accurate client initial care, assessments, evaluations, and referrals.
5. Evaluate the social, political, and community factors that are also impacted by crisis events.
6. Identify and examine the major theories, strategies, and skills used in crisis counseling.
7. Identify and understanding the legal and ethical issues related to crisis work in various counseling institutions and crisis care environments.
8. Explore the associated caregiver issues of burnout, traumatization, and compassion fatigue.
9. Compare and contrast the implications and various approaches to crisis telephone and internetwork.
10. Identify and effectively implement various approaches to assisting clients impacted by violence, abuse, sexual assault, and chemical dependency.
11. Compare and contrast the implications and various approaches to conducting crisis care work both in schools and mental health care agencies.
12. Comprehend and apply crisis counseling approaches that are specific to working with children versus adults.
13. Understand the critical components to assess, diagnosing and providing care with respect to Post Traumatic Stress Disorder (PTSD).
14. Understand the different aspects and approaches to working with both man-made and natural disaster-related client issues.
15. Learn about and understanding the dynamics of disaster response teams and how they are impacted and affected by crisis situations.
16. Assess crisis and providing intervention from an integrative perspective.
17. Assess and identify the dynamics of suicide, murder, bereavement, and grief for the clients and the client’s support system.
18. Examine the role of counseling in hostage situations.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be
purchased separately
Required Textbook: Crisis Intervention Strategies, 9th Edition, by Richard K James, Burl E Gilligland, 978-0-357-62269-8
Open Enrollment, no minimum class size. Contact ADRA for Group Rates of 5+
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST MondayFriday.
Finance
Personal Finance
Self Paced Online, 4.7 Clock Hours
Description:
Personal Finance is important for individuals looking to establish and maintain a budget, understand money management, and ensure skills related to spending and saving.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand personal expenses;
2. Set financial goals;
3. Develop good spending habits;
4. Learn to pay off debt;
5. Create and implement a budget
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Students will have 90 days to complete this course.
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Money, Banking, Financial Institutions
Self Paced Instructor Guided, 45 Clock Hours, 4.5 IACET CEU, 6 months access
Description:
This course explores a wide range of topics involving money, financial markets, financial institutions, and the links between the financial sector, the ‘real’ economy, and the central bank. We also examine the importance of financial markets, banks, and other financial institutions in the economy, and how information asymmetries and regulation have shaped their evolution.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define and understand Money, Money Supply, and Interest
2. Define and utilize bonds and loanable funds
3. Describe and define interest rates
4. Define and define aggregate supply and aggregate demand
5. Define and understand central banks and money, their relationship and the implementation
6. Define and understand the money supply process and monetary policy
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be
purchased separately
Required Textbook: Money, Banking, Financial Markets and Institutions by Michael Brandl 2nd Edition, 978-1-337-90272-4
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, no minimum class size. Contact ADRA for Group Rates of 5+
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Productivity
Project Management
Self Paced Online, 19.8 Clock Hours, 6 Months Access
Project Management Principles: 7.5 Hours
Presentation Skills: 7.2 hours
Event Planning: 5.1 hours
Description:
This course introduces valuable Project Management skills, applications, and resources for students to learn and implement on their own. Throughout this course students are introduced to the concepts integral to Project Management, as well as the necessary skills and strategies for delegation, presentation, and event planning for various organizational needs. This course adequately prepares students to be proficient in Project Management across different approaches, styles, and locations.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define projects and project management
2. Recognize the factors that contribute to a system for value delivery
3. Identify and apply the ethics that are essential for project management
4. Understand and define the 12 Project management Principles
5. Identify and define the 8 project performance domains
6. Understand the tailoring process
7. Define and explore models, methods, and artifacts
8. Perform a needs-based analysis and prepare an outline
9. Select presentation delivery methods
10. Create targeted PowerPoint presentations
11. Enrich presentations with effective communication styles
12. Understanding and application of different event organization needs
13. Delegation skills for effective project implementation
14. Plan and organize events with ease
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Time Management
Self Paced Online, 19.8 Clock Hours, 6 Months Access
Organizational Skills: 6.2 Hours
Time Management: 7.4 Hours
Personal Productivity: 5.7 Hours
Description:
This course introduces valuable Project Management skills, applications, and resources for students to learn and implement on their own. Throughout this course students are introduced to the concepts integral to Project Management, as well as the necessary skills and strategies for delegation, presentation, and event planning for various organizational needs. This course adequately prepares students to be proficient in Project Management across different approaches, styles, and locations.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Define projects and project management
2. Recognize the factors that contribute to a system for value delivery
3. Identify and apply the ethics that are essential for project management
4. Understand and define the 12 Project management Principles
5. Identify and define the 8 project performance domains
6. Understand the tailoring process
7. Define and explore models, methods, and artifacts
8. Perform a needs-based analysis and prepare an outline
9. Select presentation delivery methods
10. Create targeted PowerPoint presentations
11. Enrich presentations with effective communication styles
12. Understanding and application of different event organization needs
13. Delegation skills for effective project implementation
14. Plan and organize events with ease
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Seats Available: no maximum
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Legal Services
Law Office Management
Self Paced Instructor Guided, 20 Clock Hours, 2.0 IACET CEU, 6 months access
Description:
This course is designed for persons who will work in a law office management position, either as an employee of a law firm or as an entrepreneur operating his or her own law/paralegal office. The course provides grounding in lawyering skills in several areas: legal drafting, interaction with clients, and the management of a small law office. The legal drafting component emphasizes the drafting of transactional documents, e.g., various types of contracts, rather than litigation documents. The course includes practice exercises simulating work with clients and the other
parties on business transactions. All in all, this course is a must for anyone interested in owning and operating their own legal office that will be open to the public
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Understand and define the following topics covered in the office management component including the structure of law firms; financial issues (including compensation, billing, fees, and trust accounts); business development (marketing and advertising); law practice tools; and personnel, office, and operational issues.
2. Define law offices, their fundamental characteristics, and the differences between different types of law firms.
3. Understand the various personnel relations and how the legal team functions together.
4. Have a foundation in ethics in relation to law office management
5. The ethical boundaries which guide legal professionals and client relations
6. Comprehensive knowledge of legal fees, timekeeping, billing, and financial management, managing clients’ trust fund accounts, and reviews law office systems and technology.
7. Skill development in record-keeping, and law library organization and management.
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: Practical Law Office Management, by Brent Roper, Cynthia Traina Donnes, J.D., M.A. 4th Edition, 2017
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
Litigation Paralegal: A Systems Approach
Self Paced Instructor Guided, 40 Clock Hours, 4.0 IACET CEU, 6 months access
Description:
The Litigation Paralegal: A Systems Approach, combines theories and principles of law with practical skills for an engaging overview of the role of the paralegal. Numerous detailed exhibits, forms, checklists, and practical tips illustrate the realities of paralegal work. In addition, the course covers the latest electronic discovery issues and the associated ethical and practical responsibilities of the lawyer and paralegal. It also includes a wide range of new and updated cases, assignments, key terms, and study questions to help your students master the content as well as a step-by-step law office litigation system that stresses organizational skills and quality control.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Describe the rules of litigation and elements of discovery
2. Analyze how cases are planned and how strategies develop
3. Apply tenets of civil litigation to fact patterns
4. Distinguish between civil litigation and other types of litigation
5. Describe the court system structure
6. Outline the role of the paralegal in the litigation process
7. Examine the litigation process from client meeting to appeal
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: The Litigation Paralegal: A SYSTEMS APPROACH, 6th Edition by James W. H. McCord, J.D., Pamela R. Tepper 978-1-285-85715-2
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
Practical Real Estate Law
Self Paced Instructor Guided, 40 Clock Hours, 4.0 IACET CEU, 6 months access
Description:
The certificate is most useful to students who have experience in commercial real estate, however, students with residential real estate experience will also benefit from the concepts, application, and analysis provided in the courses. This comprehensive resource clarifies the complexities of real estate law and legal principles using practical applications, case examples, and actual examples of
current real estate legal forms. Updates detail the latest rulings and industry regulations, while case summaries illustrate legal principles in action. Students examine all areas of transactional real estate–from real estate contracts and brokerage relationships to surveys, title insurance, taxation, and real estate finances that relate to residential and commercial processes throughout the United States.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Distinguish between real and personal property
2. Understand property descriptions and encumbrances to title
3. Develop the knowledge and ability to conduct a title search
4. Analyze and dissect a real estate contract
5. Gain an understanding of financing the purchase of real estate
6. Understand the importance and value of title insurance
7. Understand the closing process
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: Practical Real Estate Law by Daniel F Hinkel, 8th Edition 9780357699287
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
Family Law and Practice
Self Paced Instructor Guided, 20 Clock Hours, 2.0 IACET CEU, 6 months access
Description:
Focuses on substantive instruction and skills training in issues most prevalent to a family law practitioner. The course will cover selected subject areas in family law, such as annulment, divorce grounds and defenses, spousal support, child support, property division upon dissolution of
marriage, antenuptial agreements, and post-nuptial agreements, and child custody and visitation. Students will receive instruction in the preparation of pleadings, motions, court orders, and agreements.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Plan for and assist in an initial client interview
2. Research state statues listing requirements for valid marriage and recognize elements of a valid marriage
3. Apply laws related to antenuptial agreements
4. Explain the grounds for annulment
5. Research state statutes on divorce grounds and defenses
6. Draft a divorce complaint
7. Gather and compile information for financial affidavit
8. Calculate support payments and arrearage
9. Review a motion/order to withhold invoice for child support
10. Understand and define the Uniform Child Custody Jurisdiction and Enforcement Act
11. Distinguish between alimony and child support and prepare a child custody affidavit
12. Research Mississippi standard for child custody modification
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: Family Law by William P. Statsky, 7th edition 978-1-3379-1753-7
Instructed by: Cathy Lively
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
Trademarks, Copyrights, Patents, and Trade Secrets
Self Paced Instructor Guided, 40 Clock Hours, 4.0 IACET CEU, 6 months access
Description:
The purpose of this course is to acquaint students with the fundamentals of intellectual property (IP) law. Students will be introduced to the four primary fields within intellectual property: trademarks, copyrights, patents, and trade secrets. At the conclusion of the course, students will fully understand how IP rights are acquired, registered (if necessary), protected, transferred, and infringed. Moreover, students will be introduced to emerging IP topics and introduced to international developments in the IP fields. Students will also learn about drafting various documents used in the IP field.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Differentiate and define copyrights, patents, trade secrets, and trademarks
2. Understand the US laws pertaining to each term, including the Lanham Act, the Copyright Act of 1976, and the Patent Act
3. Apply the basic requirements for the protection of copyrights, patents, trade secrets, and trademarks
4. Explain the categories of copyright works that are protected, and any steps needed to secure the protections
5. Distinguish and explain the types of rights given tp a copyright, patent, trademark, or trade secret
6. Determine the duration of intellectual property interests based on applicable statutory law
7. Recognize the various types of copyright, patent, trade secret, and trademark infringement and potential remedies
8. Understand International Copyright, Patent, and Trademark Law
9. Explore alternatives to intellectual property law and the future implications for this law
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: Intellectual Property: The Law of Trademarks, Copyrights, Patents, and Trade Secrets by Deborah E. Bouchoux, Esq 5th edition
Instructed by: Guno Ritfeld, J.D., L.L, M.
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
Wills, Trust, and Estate Administration
Self Paced Instructor Guided, 40 Clock Hours, 4.0 IACET CEU, 6 months access
Description:
An introduction to basic wills and trusts concepts and an examination of the law and procedure of preparing wills, administration of estates, and general probate procedure. There will be a discussion and practical exercises in the areas of wills, living trusts, testamentary trusts, and tax
planning topics involving the marital deduction and the annual exclusion. The drafting of wills and trusts, preparation of probate documents, filing procedures, asset collection, estate management, and closing procedures will be covered. In addition, the course will introduce the student to patients’ rights in healthcare decision making, entitlement programs, managed care and long-term care insurance, living facilities for the elderly, financial planning, social security, and elder abuse.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Discuss the basic concepts and purpose of estate planning.
2. List the different estate planning tools available.
3. Differentiate between probate property and non-probate property.
4. Identify and explain the state statute of descent and distribution, and the concept and consequences of intestacy.
5. Draft a simple will.
6. Draft a revocable living trust agreement.
7. Compare/Contrast the types of protections afforded family members.
8. Discuss trust agreements and identify the parties needed to form a trust.
9. Explain the jurisdiction of probate court.
10. Choose proper forms used in estate administration.
11. Describe tax implications associated with estate administration.
12. Complete forms necessary to administer an estate in a probate court.
13. Identify and explain various legal issues relating to the elderly.
14. Describe the bounds of ethical behavior for a paralegal when dealing with estate and probate issues
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: Wills, Trusts, and Estate Administration Dennis R Hower, Janis Walter, Emma Wright 8th Edition
Instructed by: Cathy Lively
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.
HIPAA Compliance and Safety
Self Paced Instructor Guided, 20 Clock Hours, 2.0 IACET CEU, 6 months access
Description:
HIPAA for Compliance and Security program clearly explains HIPAA, including fundamentals, privacy, security, and common myths. Leveraging a flexible, student-friendly format, readings offer examples, real-life scenarios, and interactive features designed to elevate learning and
prepare readers for jobs in all areas of health care. Health information is some of the most sensitive user data stored in electronic systems – failure to protect this data levies steep fines and deeply erodes trust.
Students will receive a Certificate of Completion upon completion of the program at no additional cost.
Objectives: By the end of this course, students will be able to:
1. Describe the purpose of HIPAA legislation
2. Identify the key elements of the HIPAA Privacy Rule and HIPAA Security Rule
3. Interpret the Unique Identifiers and Transaction and Code Set Rules
4. Identify ways how to apply these rules to the daily practice as a health care worker
5. Understand and apply HIPAA to be in regulation and compliance
Course assignments and materials are provided through Cengage MindTap, while bookstore access is billed separately. Upon registration, students will be prompted to purchase the required text from Cengage to use the course. Price is listed below within the breakdown but will be purchased separately
Required Text: “HIPAA for Health Care Professionals” by Dan Krage, Carole H Krager, 2nd Ed ISBN-13: 978-1-305-94606-4
Instructed by: Daphnee Desamo
Contact Methods:
► The Instructor is your primary contact for all questions relating to the course. Students and instructors may communicate directly through the Learning Management System (LMS). Upon registration of each course students will also be provided with their instructor’s email address.
► Office Hours are conducted during ADRA’s Business Hours, 10am-4pm EST Monday-Friday.
Minimum Requirements: Students must be at least 18 years old and have a high school diploma or GED equivalent.
Open Enrollment, No Minimum Class Size. For Groups of 5+, please contact ADRA for group rates.