Basics of Conflict Resolution

Course Duration: 2 days (16 hours)

Methods: Selfpaced Interactive.  Group session Contact the registrar

Credits: 1.6 CEUs 

Course Overview: Conflict is an inevitable part of any workplace, and the ability to effectively manage and resolve conflicts is essential for maintaining a healthy and productive work environment. The Workplace Basics of Conflict Resolution course equips participants with the fundamental knowledge and skills necessary to identify, address, and resolve conflicts in the workplace. Through a combination of interactive discussions, case studies, and practical exercises, participants will gain a solid foundation in conflict resolution strategies and techniques.

Audience: This course is designed for professionals at all levels who want to enhance their conflict resolution skills in the workplace. It is suitable for supervisors, managers, team leaders, HR professionals, and individuals interested in promoting a harmonious and productive work environment.

Prerequisites: There are no specific prerequisites for this course. However, participants are encouraged to come with an open mind and a willingness to actively engage in discussions and exercises.

By the end of the Workplace Basics of Conflict Resolution course, participants will have gained valuable insights, tools, and strategies to effectively address conflicts and promote a positive work environment. They will be equipped to approach conflicts with confidence, empathy, and a focus on finding collaborative solutions that benefit all parties involved.

Course Objectives:

1. Understand the nature of workplace conflict: Participants will explore the various causes and types of conflicts that commonly arise in the workplace, and gain insights into the impact of unresolved conflicts on individuals and the overall organizational climate.
2. Develop conflict resolution skills: Participants will learn essential conflict resolution skills, including active listening, effective communication, problem-solving, negotiation, and mediation. They will practice these skills through role-playing scenarios and group exercises to enhance their ability to address conflicts constructively.
3. Identify and manage emotions in conflict: Emotional intelligence plays a crucial role in conflict resolution. Participants will learn how to recognize and manage their own emotions, as well as the emotions of others, in order to de-escalate conflicts and foster a more positive and cooperative work environment.
4. Apply conflict resolution techniques: Participants will explore different conflict resolution techniques, such as assertiveness, compromise, collaboration, and avoidance. They will understand when to apply each technique based on the context and nature of the conflict, and develop strategies for achieving win-win solutions.
5. Address cultural and diversity considerations: Workplace conflicts can be influenced by cultural differences and diverse perspectives. Participants will learn how to navigate cultural sensitivity and diversity issues during conflict resolution processes, fostering inclusivity and respect within the workplace.
6. Constructive conflict resolution practices: Participants will explore best practices for preventing and managing conflicts in the long term. They will develop strategies for fostering open communication, establishing effective conflict resolution processes, and creating a positive work culture that encourages proactive conflict management.