Public Relations Crisis Management – In Leadership (.05 CEU IACET)

At the end of this 30 minute course student will be able to:
The meaning of Public Relation Crisis management, Identify potential issues that could move from a concern to a problem and crisis, Understand the need of a team approach to crisis management. The presenter refers to highly publicized past and recent events and draw conclusions for lessons learned for the corporate employee and manager.
Key Discussion: Crisis Management; Problem Characterization; Purpose of Crisis Management; Handling Crisis – Real World Examples; Toyota Recall, Dominos Pizza, Rights & Wrongs of Dominos; Tylenol- J&J; Golden Rules of Crisis Management.