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At the end of this 50 minute course student will be able to:
The meaning of Public Relation Crisis management, Identify potential issues that could move from a concern to a problem and crisis, Understand the need of a team approach to crisis management. The presenters refers to highly publicized past and recent events and draw conclusions for lessons learned for the corporate employee and manager.

Key Discussion: Crises Management; Problem Characterization; Purpose of Crisis Management; Handling Crisis – Real World Examples; Toyota Recall, Dominos Pizza, Rights & Wrongs of Dominos; Tylenol- J&J; Golden Rules of Crisis Management.

$10.80
Course Access

90 Days

Modules

1

Students

3

Posted by
Certification

Short Course Description

Instructor(s)

Guno Ritfeld
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Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree. He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209
703-584-5504
info@adraceu.com

Office Florida

121 South Orange Avenue, Suite 1500, Orlando, Florida 32801
407-298-3751
info@adraceu.com

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