Short Course Description
In this class we will cover negotiation basics: when you should negotiate, when you shouldn't; the right questions to ask; how to be prepared; how to manage difficult people; and how to develop a plan for success.
Reviews
Instructor(s)
Guno Ritfeld
Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.
He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.
This course makes emphasis on very important issues, such as preconceived notions of how to deal with conflict, finding commonality to build relationships, and validating each other’s point of view. It explains starting, target, and resistance points. Also, the use of a positive emotional tone to induce compliance is provided.
Instructor was excellent, presentation was clear concise, and interesting. examples were relevant and helpful learning tools.
Very clearly presented, lots of great info on various techniques, and good references to further reading.
Informative and a little dry