Managing Workplace Conflicts (.1 CEU IACET)

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers, or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals. This Conflict Resolution Course provides techniques for individuals in an organization to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness, and Persuasion. These skills will enable the course participants to develop conflict resolution strategies quickly and effectively recognizing, resolving, and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies, and de-escalating challenging situations.