Short Course Description
In this session, the presenter discusses how diversity issues may impact the mediation process causing communication interruption and placing any hope for resolution in jeopardy; presenter looks at the impact of parties’ and /or mediator’s cultural background on negotiation styles and offers suggestions for developing the cultural competence necessary to mediate successfully. Topics discussed: The impact of parties’ and /or mediator’s cultural background on negotiation styles Suggestions for developing the cultural competence necessary to mediate successfully Diversity as a broad concept, not limited to race, religion or color Diversity intelligence Generalizations - helpful or not Suggestions on how to successfully manage the variety of cultural and diversity issues in mediation The role and obligations of parties and mediator(s) during the mediation conference "Them" or "they" - causes of mistrust
Reviews
This course teaches about how people react to diversity, and it can expand our thinking regarding diversity. Furthermore, this course shows how diversity intelligence can affect people’s empathy and compassion.
I learned some things I didn’t know. Being a veteran at employee relations, I see that there are things I can improve on. I gave a 4 because of the audio.
The course was interesting, however, the sound quality was poor in that the speaker kept cutting in and out.
VERY INFORMATIVE INFORMATION
Instructor(s)
The content and presentation was great – quality of the recording made it difficult because it kept skipping. I tried different devices and all had the same problem.
Thank you for the feedback. I am glad that the content proofed to be useful. I will have our IT have a look. Perhaps we will make another recording.