Office Administrative Assistant Certificate Program

This program is designed to equip learners with the skills and knowledge  required for a successful career as an Office Administrative Assistant.  Participants will master the essentials of office management, business  communication, and various office software applications. Upon  completion, graduates will be well-prepared to support businesses in a  range of clerical and administrative functions.

Certification: Certifcate of Completion International Accreditor for Contuing Education & Traning(IACET)

Assessment & Certification:

• Students will be assessed based on quizzes, assignments, and the final project.
• A minimum passing grade of 70% is required to earn the certificate of completion.

Duration: Approximately 120 hours, including study time, assignments, and the final project.

Prerequisites: Basic computer skills and a high school diploma or equivalent.

Program Outline:

1. Introduction to Office AdministrationOverview of the role and responsibilities of an office assistant.
   Understanding office etiquette and professionalism.
   Basic overview of office equipment and supplies.
2. Business Communication SkillsCrafting professional emails and memos.
   Effective telephone communication.
   Introduction to business reports and documentation.
3. Office Software MasteryIntroduction to Microsoft Office Suite: Word, Excel, PowerPoint.
   Basics of Google Workspace: Docs, Sheets, Slides.
   Other essential software: Scheduling and booking systems.
4. Document Management and OrganizationFiling systems: digital and physical.
   Basics of data entry and rrecord keeping.
   Confidentiality and data protection basics.
5. Time Management and MultitaskingSetting priorities and task management techniques.
   Introduction to tools like calendars, planners, and scheduling apps.
   Strategies for handling interruptions and multitasking.
6. Customer Service and Reception SkillsGreeting visitors and answering queries.
   Handling complaints with professionalism.
   Best practices for customer satisfaction and retention.
7. Basic Bookkeeping and Financial TasksIntroduction to financial terminologies.
   Handling invoices and basic accounting.
   Using bookkeeping software like QuickBooks or FreshBooks.
8. Office Health and Safety ProtocolsIntroduction to workplace ergonomics.
   Safety protocols in case of emergencies.
   Basics of first aid in the workplace.
9. Event and Travel PlanningOrganizing internal events, meetings, and conferences.
   Basics of travel planning: booking, itineraries, and expense reports.