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Human Resources As A Third-Party Neutral (1CME)

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This course is designed for HR professionals who are tasked with navigating a range of workplace issues, ensuring effective communication, and fostering resolution between managers and employees. Participants will learn to act as neutral third-party mediators, addressing various conflicts such as performance, attendance, role clarity, communication styles, personality clashes, and favoritism.

TAKE THIS COURSE

$20.00 per 90 days

Course Access

90 Days

Modules

1

Students

1

Posted by

Guno Ritfeld

Certification

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Short Course Description

Overview

Course Objectives

Develop Mediation Skills: Learn to help managers and employees understand each other's perspectives and work through their differences constructively.
Address Workplace Issues: Gain insights into common workplace conflicts, including performance, attendance, and personality issues, and explore strategies to address them effectively.
Role of HR as Neutral: Understand the characteristics and responsibilities of HR professionals when they act as neutral mediators in conflicts.

Key Topics

Basic Tenets of Conflict in the Workplace: Introduction to the fundamental principles of workplace conflict and how it affects organizational dynamics.
Characteristics of a Neutral: Explore the essential qualities and behaviors of an effective mediator, focusing on neutrality and objectivity.
Agenda Setting / Setting the Stage: Techniques for initiating and structuring mediation sessions to set a constructive tone.
Moving from Complaint to Commitment: Strategies to transform grievances into actionable commitments by both parties.
Negotiations & Language: Master the use of language and negotiation tactics to facilitate dialogue and resolution.
Characterizing the Issues: Learn how to clearly define and articulate the core issues at hand, ensuring all parties have a mutual understanding.
Developing an Action Plan: Guidance on creating effective, actionable plans that lead to resolution and foster a positive workplace environment.

Course Format

Self-paced Recorded Session

Who Should Attend

HR professionals, managers, and anyone involved in conflict resolution within organizations looking to enhance their mediation skills and contribute to a harmonious workplace. This comprehensive course equips participants with the tools and knowledge needed to effectively mediate conflicts and promote a collaborative work environment.

Instructor(s)

Guno Ritfeld

Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree. He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.