Short Course Description
This unit includes the following:
two online assessments (1 practice, 1 timed), an index, and a list of key terms. The online practice exams are added to your account within a few minutes of completing your purchase. An updated browser is required to access the practice exams.
The program includes the following content:
Employee Relations
Employee Engagement
- Employee Attitudes and Satisfaction
- Job Satisfaction Theories
- Satisfaction and Productivity
- Measuring Job Satisfaction
- Using Satisfaction Surveys
Employee Involvement Strategies
- Self-directed Work Teams
- Quality Circles
- Job Design and Redesign
- Employee Ownership/ESOPs
- Employee Suggestion System
- Participative Management
- Process Control Versus Innovation
- Alternative Work Schedules
Diversity, Equity, and Inclusion
- Improving Diversity, Equity, and Inclusion
- Diversity, Equity, and Inclusion Initiatives
- Benefits of Diversity, Equity, and Inclusion
Labor Relations
- Early Labor Movement
- Federal Anti-Injunction (Norris-LaGuardia) Act (1932)
- National Labor Relations (Wagner) Act (1935)
- Labor Management Relations (Taft-Hartley) Act (1947)
- Labor Management Reporting and Disclosure (Landrum-Griffin) Act (1959)
Union Representation of Employees
- The Structure of Union Organizations
- National Labor Relations Board
- Organizing a Union
- Election Campaign
- Union Security
- Worker Centers
Employer Unfair Labor Practices
- Procedures for Processing Unfair Labor Practice
- Unfair Labor Practices
- Domination and Unlawful Support of Labor Organizations
- Remedies
Union Unfair Labor Practices and Strikes
- Responsibility for Acts of Union Agents
- Union Restraint or Coercion
- Duty of Fair Representation
- Discrimination and Internal Union Affairs
- Strikes and Secondary Boycotts
- Strike Preparation
Collective Bargaining
- Bargaining Issues and Concepts
- The Labor Agreement
- Bargaining Structures
- Negotiation Strategies
- Good Faith Requirements
- Unilateral Changes in Terms of Employment
- Duty to Successors: Buyouts, Mergers, or Bankruptcy
- Mediation and Conciliation
- National Emergency Strikes
Maintaining Nonunion Status
- Reasons Why People Join Unions
- Reasons Why People Do Not Join Unions
- Strategies for Maintaining Nonunion Status
Public Sector Labor Relations
- Right to Organize
- Federal Labor Relations Council
- Limitations on Strikes
- Mediation and Conciliation
Global Labor Relations
- Union Membership
- North American Free Trade Act
- Workers' Rights in Other Countries
Grievance Systems
- Union Grievance Procedures
- Grievance Procedures in Nonunion Organizations
- Effective Grievance Procedures
- Arbitration
- Legal Endorsement of Arbitration
Employee Discipline Systems
- Punishment
- Approaches to Discipline
- Progressive Discipline
- Workplace Investigations
- Administrative Justice: Due Process and Just Cause
Individual Employment Rights
- Employee Handbooks
- Employment-At-Will Doctrine
- Constructive Discharge
- Common Law Tort Theories
- Non-Compete Agreements
- No-solicitation/No-distribution Policy
Workforce Behavior Problems
- Rule Violations
- Unsatisfactory Performance
- Illegal or Dishonest Acts
- Absenteeism
- Drug and Alcohol Use
- Off-Duty Conduct
- Sexual Harassment
Organizational Exit
- General Issues
- Termination Interviews
- Layoffs and Reductions-in-Force
- Retirement
- Worker Adjustment and Retraining Notification Act (1988)
Risk Management
- Risk Management Strategies
Safety
- Occupational Safety and Health Act (1970)
- Safety Statistics
- OSHA Safety Standards
- Hazard Communication Standards (1986)
- Effective Safety Programs
- Evaluation of OSHA
- Drug-Free Workplace Act (1988)
- Workers' Compensation
Health
- Employee Assistance Programs
- Employee Wellness Programs
- Reproductive Health Policies
- Chemical Dependency
- Communicable Diseases in the Workplace
- Environmental Health Hazards
- Stress Management
- On-site Medical Clinics
- Smoking Policies
Security
- Organization of Security
- Control Systems
- Privacy Protection
- Protection of Proprietary Information
- Crisis Management and Contingency Planning
- Fraud and Loss Prevention
- Unemployment Compensation
Instructor(s)
Guno Ritfeld
Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.
He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.